1.1 We are committed to safeguarding the privacy of our website visitors and service users.
1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other
words, where we determine the purposes and means of the processing of that personal data
1.4 In this policy, “we”, “us” and “our” refer to Carbon Happy World Ltd. For more information about us, see Section 13.
2.1 In this Section 2 we have set out: (a) the general categories of personal data that we may process; (b) in the case of personal data that we
did not obtain directly from you, the source and specific categories of that data; (c) the purposes for which we may process personal data; and
(d) the legal bases of the processing.
2.2 We may process data about your use of our website and services (“usage data“). The usage data may include your IP address, Company
name, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths,
as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system.
This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legiti-
mate interests, namely monitoring and improving our website and services and for marketing purposes.
2.3 We may process your account data (“account data“). The account data may include your name and email address. The source of the account
data is you or your employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the
security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is
our legitimate interests, namely the proper administration of our website and business and us and/or taking steps, at your request, to send you
2.4 We may process your personal data that are provided in the course of the use of our services (“service data“). The service data may include
your name, job title, email address and telephone number. The source of the service data is you or your employer. The service data may be pro-
cessed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups
of our databases and communicating with you. The legal basis for this processing is the pursuit of our legitimate interests, or the proper adminis-
tration of our website and business.
2.5 We may process information that you post for publication on our website or through our services (“publication data“). The publication data
may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is
consent, the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
2.6 We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data“). The enquiry data
may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is
2.7 We may process information relating to our customer relationships, including customer contact information] (“customer relationship data“).
The customer relationship data may include your name, your employer, your job title or role, your contact details, and information contained in
communications between us and you or your employer. The source of the customer relationship data is you or your employer. The customer
relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping
records of those communications and promoting our products and services to customers. The legal basis for this processing is the pursuit of our
legitimate interests, or the proper management of our customer relationships
2.8 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through
our website (“transaction data“). The transaction data may include your contact details and the transaction details. The transaction data may be
processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this
processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract, in pursuit of
our legitimate interests, or the proper administration of our website and business.
2.9 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notifica-
tion data“). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis
for this processing is consent.
2.10 We may process information contained in or relating to any communication that you send to us (“correspondence data“). The correspond-
ence data may include the communication content and metadata associated with the communication. Our website will generate the metadata
associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of com-
municating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our
website and business and communications with users. 2.10 We may process any of your personal data identified in this policy where necessary for
the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal
basis for this processing is the pursuit of our legitimate interests, or the protection and assertion of our legal rights, your legal rights and the legal
rights of others.
2.11 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining professional advice. The
legal basis for this processing is the pursuit of our legitimate interests, or the proper protection of our business against risks.
2.12 In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your
personal data where such processing is necessary for compliance with a legal obligation to which we are subject.
2.13 Please do not supply any other person’s personal data to us, unless we prompt you to do so.
3.2 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtain-
ing professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-
3.3 We may disclose correspondence data to our suppliers or subcontractors identified at[EC1] https://carbonhappy.world./about-carbonhap-
pyworld/partners/insofar as reasonably necessary for Marketing purposes, where you have requested information on their products or services or
in pursuit of our legitimate interests.
3.4 In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is
necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another
natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal
claims, whether in court proceedings or in an administrative or out-of-court procedure.
3.5 We use other GDPR compliant data processors to enable us to conduct our business activities. These include but are not limited to; software
and cloud service providers to host and operate our data systems, Google Analytics, Hubspot and Mailchimp for website and email tracking.
3.6 Carbon Happy World obtains and processes contact data as part of its contracted services to channel partner organisations and their
customers or to direct customers. Any processing is strictly in line with Data Protection Act 2018 and for legitimate business purposes or legal /
contractual obligations for the execution of contractual requirements.
4.1 In this Section 4, we provide information about the circumstances in which your personal data may be transferred to countries outside the
European Economic Area (EEA). a) Your personal information may be stored and processed outside of the country where it is collected, includ-
ing outside of the European Economic Area. When transferring information to others, within the EEA or otherwise, we ensure that appropriate
and suitable safeguards and technical measures are in place to protect your personal data. To do this, we make use of standard contractual clauses
that have been approved by the European Commission, or we use an appropriate Privacy Shield certification or Binding Corporate Rules put in
place by our suppliers, or we implement other similar measures required by laws around the world
4.2 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet,
around the world. We cannot prevent the use (or misuse) of such personal data by others.
5.1 This Section 5 sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
5.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
5.3 We will only keep records of your personal information for as long as is reasonably necessary for the purposes for which we have collected it, and in order to comply with any statutory or regulatory obligations in relation to retention of records. We respect requests to stop processing your personal data for marketing purposes. This includes keeping a record of your request indefinitely so that we can respect your request in the future.
5.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention.
5.5 Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
6.1 We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.
6.2 We will store all your personal data on secure servers, personal computers and mobile devices, and in secure manual record-keeping systems.
6.3 The following personal data will be stored by us in encrypted form: your name, contact information.
6.4 Data relating to your enquiries and financial transactions that are sent from your web browser to our web server, or from our web server to your web browser, will be protected using encryption technology.
6.5 You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and wecannot guarantee the security of data sent over the internet.
7.1 We may update this policy from time to time by publishing a new version on our website.
7.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
7.3 We may notify you of significant changes to this policy by email or through the private messaging system on our website.
8.1 In this Section 8 we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
8.2 Your principal rights under data protection law are: (a) the right to access; (b) the right to rectification; (c) the right to erasure; (d) the right to restrict processing; (e) the right to object to processing; (f) the right to data portability; (g) the right to complain to a supervisory authority; and (h) the right to withdraw consent.
8.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
8.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
8.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
8.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
8.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
8.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
8.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
8.10 To the extent that the legal basis for our processing of your personal data is: (a) consent; or (b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
8.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
8.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
8.13 You may exercise any of your rights in relation to your personal data by written notice to us, in addition to the other methods specified in this Section 8.
9.1 Our website includes hyperlinks to, and details of, third party websites.
9.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.
10.1 Our website and services are targeted at persons over the age of 16.
10.2 If we have reason to believe that we hold personal data of a person under the age of 16 in our databases, we will delete that personal data.
11.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.
12.1 This website is owned and operated by Carbon Happy World Ltd.
12.2 We are registered in England and Wales under registration number 12700085, and our registered office is as shown in 12.3.
12.3 Our principal place of business is at 11 Hanover Street, Liverpool, Merseyside, L1 3DW.
12.4 You can contact us: (a) by post, to the postal address given above; (b) using our website contact form; (c) by telephone, on the contact number published on our website from time to time; or (d) by email, using firstname.lastname@example.org.
13.1 You can direct data compliance queries to us for the attention of the Data Protection Officer via email@example.com or 11 Hanover Street, Liverpool, Merseyside, L1 3DW.